Issues with ChatBot application
Jan 18, 11:33 CETResolved - This incident has been resolved.Jan 18, 11:03 CETMonitoring - A fix has been implemented and we are monitoring the results.
View ArticleLiveChat integration issues
Jan 25, 17:25 CETResolved - This incident has been resolved.Jan 25, 15:51 CETMonitoring - A fix has been implemented and we are monitoring the results.Jan 25, 15:36 CETIdentified - The issue has been...
View ArticleDegraded performance of Application and API
Feb 1, 22:08 CETResolved - This incident has been resolved.Feb 1, 21:40 CETMonitoring - A fix has been implemented and we are monitoring the results.Feb 1, 21:30 CETIdentified - The issue has been...
View ArticleDegraded performance of the API service
Feb 4, 21:15 CETResolved - At 8:00 PM GMT, we noticed an increased response time in our API service. We continue to monitor this situation. The issue has been resolved around 8:15 PM GMT.
View ArticleDegraded performance of Application and API
Feb 8, 16:19 CETResolved - This incident has been resolved.Feb 8, 16:15 CETMonitoring - A fix has been implemented and we are monitoring the results.Feb 8, 16:09 CETIdentified - Our dashboard is...
View ArticleNetwork connection issues
Feb 8, 21:53 CETResolved - This incident has been resolved.Feb 8, 21:52 CETMonitoring - The network returned to normal operation.Feb 8, 21:48 CETIdentified - Our dashboard is experiencing degraded...
View ArticleIssue with subscription page (subprocessor issue)
Feb 11, 09:00 CETResolved - We identified an issue with one of our subprocessors, which caused issues with accessing subscription pages. The incident has been resolved on 10:00 AM CET.
View ArticleService degradation
Feb 22, 17:50 CETResolved - Around 4:50 PM GMT, our Administrators noticed increased traffic on our servers. After a quick investigation, at 5:00 PM GMT, we attempted to post a first fix for the...
View ArticleLiveChat integration issues
Mar 4, 17:26 CETResolved - This incident has been resolved.Mar 4, 17:21 CETMonitoring - The fix has been implemented, Agent's Application is back operational. Our Team continues to monitor the...
View ArticleLiveChat integration maintenance
Mar 14, 07:00 CETCompleted - The scheduled maintenance has been completed.Mar 14, 06:00 CETIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 15,...
View ArticleLiveChat integration issues
Jul 22, 17:00 CESTResolved - There was a 1-hour service interruption with the LiveChat integration. The issue has been identified at 3:00 PM GMT as an outage of one of our sub-processors responsible...
View ArticleProblems with creating new accounts and managing subscription
Sep 23, 12:00 CESTResolved - This incident has been resolved.Sep 23, 11:14 CESTMonitoring - A fix has been implemented and we are monitoring the results.Sep 23, 11:08 CESTIdentified - We identified a...
View ArticleLiveChat integration issues
Feb 24, 19:36 CETResolved - This incident has been resolved.Feb 24, 18:48 CETUpdate - We are continuing to monitor for any further issues.Feb 24, 18:45 CETMonitoring - A fix has been implemented and we...
View ArticleLiveChat integration issues
Feb 25, 18:28 CETResolved - This incident has been resolved.Feb 25, 17:36 CETMonitoring - A fix has been implemented and we are monitoring the results.Feb 25, 16:11 CETIdentified - The issue has been...
View ArticleLiveChat integration issues
Mar 15, 11:37 CETResolved - This incident has been resolved.Mar 15, 11:15 CETMonitoring - A fix has been implemented and we are monitoring the results.Mar 15, 10:10 CETInvestigating - We are getting...
View ArticleLiveChat & HelpDesk integration issues
Apr 22, 16:57 CESTResolved - This incident has been resolved.Apr 22, 16:33 CESTUpdate - We are continuing to monitor for any further issues.Apr 22, 16:17 CESTMonitoring - A fix has been implemented and...
View ArticleLiveChat integration issues
Jun 6, 10:10 CESTResolved - This incident has been resolved.Jun 6, 09:57 CESTMonitoring - A fix has been implemented and we are monitoring the results.Jun 6, 09:25 CESTInvestigating - We are getting...
View ArticleLiveChat integration issues
Sep 13, 14:06 CESTResolved - This incident has been resolved.Sep 13, 13:13 CESTInvestigating - We are getting reports of issues with the LiveChat integration. Bots integrated with LiveChat may not work...
View ArticleLiveChat integration issues
May 8, 17:02 CESTResolved - This incident has been resolved.May 8, 16:45 CESTMonitoring - A fix has been implemented and we are monitoring the results.May 8, 16:18 CESTInvestigating - We are getting...
View ArticleLiveChat integration issues
Aug 11, 20:08 CESTResolved - This incident has been resolved.Aug 11, 18:28 CESTInvestigating - We are getting reports of issues with the LiveChat integration. Bots integrated with LiveChat may not work...
View ArticleIssues with bots performance
Aug 31, 10:38 CESTResolved - This incident has been resolved.Aug 31, 09:43 CESTMonitoring - A fix has been implemented and we are monitoring the results.Aug 31, 09:09 CESTInvestigating - We have...
View ArticlePerformance issues
Nov 12, 07:30 CETResolved - We encountered an issue with our bots at 7:30 am CET, which prevented them from answering customer questions using AI Knowledge. Both AI Assist and Training features were...
View ArticleLiveChat Integration Issues
Feb 27, 20:25 CETResolved - This incident has been resolved.Feb 27, 19:52 CETMonitoring - A fix has been implemented and we are monitoring the results.Feb 27, 17:42 CETInvestigating - We are getting...
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